CliniSys – Transforming the future of health
CliniSys is the world’s largest organisation dedicated to diagnostics and laboratory informatics. In the May 2022 Laboratory Information Systems global market report by Signify Research, CliniSys Group accounted for 19.5% global market share, significantly more than the nearest competitor. CliniSys also has leading regional market shares in the territories it operates.
Why are laboratories so important in healthcare? 80% of all healthcare diagnostic and therapeutic decisions are informed by pathology and 95% of clinical pathways are underpinned by diagnostic services.
For 40 years the CliniSys Group has been successfully specialising in complex and wide scale delivery of comprehensive laboratory and public health solutions in over 3,000 laboratories across 34 countries.
Our combined cross-discipline expertise provides customers with solutions to support laboratory workflows across clinical, histology, molecular, genetics, including order management, reporting and results delivery domains. Additionally, we serve laboratories in environmental testing, water quality, agriculture, and toxicology.
Across the globe CliniSys employs over 1,450 individuals, living in 12 different countries, representing 19 diverse cultures, speaking 21 different languages, with unsurpassed global knowledge of the complex laboratory and diagnostics sector. Across the UK & Ireland CliniSys employs over 300 people.
The ICE professional services team is responsible for the successful implementation and upgrades of our ICE product solutions to automate the operations of laboratory and diagnostic processes across the continuum of care.
The Project Manager position is responsible and accountable for the successful management of all aspects of client engagements. Key focus will be on providing a high quality implementation with exceptional customer satisfaction through expectation management, proactive communication, and close management of issues/risks. The individual will lead a cross-functional team including technical interface consultants, expert professional service consultants, and technical systems consultants.
Manage 15-20 external customer implementations across multiple products included in the engagement contract are completed timely with customer satisfaction;
Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks;
Achieve revenue targets by accurately forecasting project milestone targets including go-live timing and meeting forecasted completion dates;
Establish, socialize, manage, and maintain the project plan with internal and external stakeholders;
Collaborate with various internal (Product Management / Development, and Client Experience Support)and external (client project teams) teams to ensure quality deliverables are completed timely;
Accountable for issue identification and facilitation of appropriate resources necessary to resolve issues timely;
Provide weekly status reporting to customers, management team, and internal staff;
Facilitate smooth transitions to Client Experience Support once all deliverables are met and the post-transition period expires;
Actively participate in the development, implementation, and execution of internal processes and procedures to enhance and improve the implementation approach;
Remain knowledgeable of changes in information technology, healthcare, and laboratory information systems; and
All other duties and responsibilities as assigned.
Knowledge, Skills, Abilities
Experience in Project Management, managing multiple ongoing projects at one time
Prior experiencing managing software implementations required, preferably healthcare-related;
Prior experience with direct client / external facing engagements required;
Proven track record for partnering with key client project stakeholders at the Director level or above;
Ability to communicate effectively with staff and customers, both verbally and in writing, including ability to effectively present information to top management, key executives, and/or boards of directors;
Collaborative style and be able to partner with Director level and above client stakeholders;
Knable of the Healthcare industry and hospital business process (Lab / Diagnostics experience a plus);
Possess the ability to influence positive outcomes with internal and external constituents as part of driving progress on Implementation Engagements;
Matured analytical skills as evidenced by the ability to solve problems, identify improvement opportunities, and create effective action plans during the performance of assigned tasks;
Able to prioritize your own workload and that of a project team (2-6 players)
Demonstratable ability to work and thrive in a team environment that requires quick turnaround and quality output;
Education and experience
Bachelor’s degree or equivalent required.
Prince 2 Certification
Previous experience in hospital laboratories, or order comms environments is a plus;
This role will be based from home and you will be required to undertake travel across the UK&I to client sites and commitments, company offices, and events, as and when required package and great work environment.
Depending on the experience of the candidate’s skills and expertise, CliniSys offer a £Competitive Basic Salary, Car Allowance, plus a generous package and a great work environment.