Today’s episode is hosted by Ben Wells and they are joined on the podcast by Anders Mørk Kornbek, Head of ISHR, Service Management & Process Solutions at Grundfos.

The conversation explores service management, process solutions and the evolving role of business operations in modern organisations. It considers how effective process management, digital transformation and technology-driven approaches can support operational efficiency, improve collaboration and help businesses respond to changing organisational needs.

The exchange highlights the importance of structured service delivery, continuous improvement and aligning business processes with wider organisational objectives.Through a broad exploration of service management and process optimisation, the discussion connects operational strategy with practical approaches to improving workflows, strengthening cross-functional collaboration and supporting sustainable business performance. Listeners interested in business process management, organisational development, enterprise technology and operational excellence will find relevant themes to explore. The discussion also provides a useful perspective on how organisations can approach process improvement and service delivery in an increasingly technology-driven business environment.