Customer Success Manager (Enterprise Accounts)

In this role, you will be responsible for ensuring the ongoing success and retention of enterprise clients by building strong relationships, understanding their business objectives, and enabling them to derive maximum value from a SaaS solution. This is an exciting opportunity to collaborate closely with senior leadership, support global customer growth, and directly influence the success of a high-impact B2B technology business.

This position is based in Singapore and offers the opportunity to work alongside a forward-thinking leadership team on global expansion efforts. It is ideal for someone who is driven to make an immediate impact and contribute to shaping a world-class customer success function.

Job Responsibilities:

• Act as the main point of contact for a portfolio of enterprise clients, gaining a deep understanding of their business goals and challenges to support their automation and digital transformation efforts.
• Partner with technical teams to manage the customer onboarding journey, ensuring seamless implementation and successful early adoption.
• Deliver both individual and scalable training and enablement to maximise product usage and customer ROI.
• Develop and maintain proactive account plans, conduct regular touchpoints with clients, and manage feedback loops to improve satisfaction and outcomes.
• Identify and pursue opportunities for account growth through upselling or cross-selling based on client engagement and evolving needs.
• Manage escalations by coordinating with internal teams and ensuring optimal resolutions that benefit both the client and the business.
• Monitor success metrics such as engagement, adoption, and satisfaction, and support the customer renewal process to ensure high retention rates.
• Collaborate with internal teams to produce educational content, facilitate knowledge sharing, and host customer-focused webinars on product updates and best practices.

Job Requirements:

• Prior experience in customer success, account management, or a related client-facing role in a SaaS or technology environment.
• Solid understanding of SaaS business models, including key commercial metrics like ARR, MRR, and churn.
• Demonstrated success in managing enterprise accounts, driving satisfaction, and contributing to account growth and retention.
• Strong interpersonal and communication skills, with the ability to influence stakeholders and build relationships across complex client organizations.
• Strategic thinker with the ability to align product capabilities with customer business outcomes and tailor solutions accordingly.
• Skilled in managing multiple projects and clients simultaneously, with strong prioritization and problem-solving abilities.
• Proficient in using CRM systems, customer success platforms, and productivity tools such as Microsoft Office.

Please contact Trang Do (Reg No. ) at Evolution Recruitment Solutions Pte Ltd (Licence no. 16S8383)