Today’s episode is hosted by Martha Rayner and they are joined on the podcast by Lizette Olsson, Founder at Caspera Management Consulting, Swetha Dua, Group Manager Delivery Lead at Avanade, Kiran Durrani, Global Head Of CRM at Caybon and Jayesh Tulsidasani, Associate General Manager at HCLTech.
The conversation explores Microsoft Dynamics in practical settings, focusing on how consultants and clients work together to deliver meaningful business outcomes. The exchange highlights the balance between strategy, delivery and stakeholder alignment across complex CRM and business applications programmes.
Across the discussion, themes such as digital transformation, enterprise technology adoption and client success are examined from multiple perspectives. Attention is given to collaboration models, governance and long-term value creation within organisations.Later, the discussion broadens to the evolving Dynamics ecosystem, the role of global service partners and how organisations adapt to changing customer and operational demands. The episode offers grounded insights into CRM leadership, delivery excellence and sustainable transformation through Microsoft Dynamics solutions.
