Today’s episode is hosted by William Thompson and they are joined on the podcast by Nadia Karroue, Art Director at Soba Studios, Jens Peter Kurup, Principal Product Designer at Raw Power Games, and Juan Pardo, Founder at Croqworks.

The conversation explores leadership in live operations and the strategies used to drive player engagement across games. The exchange highlights how effective management and creative decision making can enhance retention, optimise player experiences, and maintain high-quality content updates. Listeners will gain insights into balancing operational demands with innovation, while fostering strong teams capable of responding to dynamic player needs.

The discussion also touches on designing meaningful experiences, analysing player behaviour, and implementing feedback-driven improvements. Professionals and enthusiasts will find actionable guidance on leading live ops, improving engagement metrics, and sustaining long-term success in the gaming industry. The episode provides a practical perspective on combining leadership, creativity, and strategic planning in live game environments.