Today’s episode is hosted by James Dyson and they are joined on the podcast by Jan Nikus, Vice President Of Business Services at KONE, Antti Valtokari, VP, GBS & Operating Model at Wärtsilä and Tom Bangemann, Managing Director at ConAxia.
The conversation explores how global business services continue to evolve within large international organisations. The exchange highlights changing operating models, digital transformation and the importance of aligning shared services with broader business strategy to improve efficiency and long-term operational performance.
The discussion also examines themes around process optimisation, organisational structure and enterprise transformation across global markets. Topics including leadership, service delivery, automation and business agility are explored throughout the conversation. The exchange provides insight into how organisations can strengthen global business services capabilities while responding to changing customer expectations, technological development and increasing operational complexity.
