Today’s episode is hosted by Gemma Thomason and they are joined on the podcast by Linus Fugl, Senior Vice President | Head of Everyday Banking Personal Customers at Danske Bank.

The conversation explores digital transformation within the banking sector and how organisations are evolving to meet changing customer expectations. It examines the role of technology, innovation and strategic leadership in shaping modern financial services.

The exchange highlights how digital transformation is driving improved customer experience, operational efficiency and competitive advantage. It also reflects on the importance of adaptability, data-driven decision making and long-term vision in successfully navigating transformation in an increasingly digital banking landscape.