Today’s episode is hosted by Gemma Thomason and they are joined on the podcast by Claes-Henrik Claesson, Business Strategist, and Micaela Vernmark, Head Of Partner, Organisations & Public Sector Sales at Swedbank.
The conversation explores how empowering teams can elevate customer experience and drive long-term success in the financial services industry. The guests share perspectives on leadership, collaboration and the structures that help employees deliver exceptional service.
The exchange highlights the link between internal culture, motivation and customer satisfaction. Listeners gain insights into how organisations can create supportive environments that enable teams to innovate, respond effectively to customer needs and strengthen overall business performance.
