Oxford University Hospitals (OUH) required a dedicated team of experienced and pre-qualified floorwalkers to provide crucial on-site assistance during the implementation of the Badgernet Maternity Electronic Patient Record (EPR) system. This initiative involved supporting two significant go-live phases, with the first phase scheduled for January 23rd. Prior to the initial go-live, OUH provided comprehensive training to the floorwalkers to ensure they were well-prepared. The initial phase required a team of 8 floorwalkers, while the second phase necessitated an expanded team of 11 floorwalkers.
To support this critical project, we delivered a tailored solution by providing a team of pre-qualified and experienced floorwalkers who were proficient in the Badgernet system. We assumed full responsibility for managing and coordinating the floorwalkers, offering continuous on-site support and guidance to the client throughout the implementation process. This approach allowed OUH to concentrate on the go-live activities and operational readiness, while we ensured the seamless integration of the floorwalking team.
