{"id":21729,"date":"2025-03-24T13:08:47","date_gmt":"2025-03-24T13:08:47","guid":{"rendered":"https:\/\/evolutionjobs.com\/uk\/?post_type=case-studies&p=21729"},"modified":"2025-03-24T15:51:03","modified_gmt":"2025-03-24T15:51:03","slug":"oxford-university-hospitals-nhs-foundation-trust-capman-floorwalking","status":"publish","type":"case-studies","link":"https:\/\/evolutionjobs.com\/uk\/case-studies\/oxford-university-hospitals-nhs-foundation-trust-capman-floorwalking\/","title":{"rendered":"CapMan Floorwalking at Oxford University Hospitals NHS Foundation Trust\u200b"},"content":{"rendered":"\t\t
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Oxford University Hospitals
NHS Foundation Trust<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t27 February 2022<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tChris Bennett<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t8 min read<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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CapMan Floorwalking at Oxford University Hospitals NHS Foundation Trust<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Oxford University Hospitals (OUH) required a dedicated team of experienced and pre-qualified floorwalkers to provide crucial on-site assistance during the further implementation of the Capacity Management system. OUH required a team of 4 to provide 24-hour support for the Go-Live. OUH engaged Evolution on Friday afternoon, off the back of the recently successful BadgerNet support. The challenge was that OUH required 4 x floorwalkers, with CapMan experience, to start on the Monday. Due to the timescales, OUH could not provide training. They needed the floorwalkers to be familiar with the workflows going live, which meant the floorwalkers would have to review the material in their own time over the weekend.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Evolution demonstrated rapid execution capability by completing all necessary steps from identification through deployment within a compressed 2-hour window on Friday afternoon. This encompassed identifying and confirming 4 floorwalkers, securing required quotes, coordinating with procurement and Trust stakeholders for compliant onboarding, arranging ID passes, and completing training material review. The efficient processing enabled the floorwalker team to begin their deployment as scheduled on Monday, successfully delivering proactive floor support throughout the 7-day Go-Live period.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tOUH required additional project support to assure a successful CapMan go-live. Evolution were given 24 hours to source and provide 4 x available, CapMan experienced floorwalkers to start imminently. Evolution provided the resource with 24-hour coverage. We had not used external support for 5 years due to previous experiences with other providers, however, Evolution provided proactive resource that was always available to support. Based on this experience, we would definitely use Evolution again.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Michael Buonocore, Digital Project Manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Contact Us Today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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