CliniSys – End to end solutions for the diagnostic journey
Europe’s largest diagnostic IT vendor
Laboratory test results help inform 70% of patient diagnoses and care planning.
For over 30 years CliniSys Group has been at the forefront of diagnostics workflow, order communications and information management solutions supporting radiology, cardiology and all pathology disciplines including anatomical or cellular, molecular and genetics. These encompass the complete workflow from order, clinical decision support, collection, processing, analysis, results and reporting, through integration into the clinical workflow.
CliniSys Group has built an unrivalled reputation for the deployment of complex diagnostics networks and academic centres – and is the only vendor repeatably delivering across all disciplines end to end – at scale.
Making healthcare smarter and more efficient.
You’ll work within our Professional Services organisation, with a primary focus on fulfilling engagement resource requests to ensure the resource requirements of all programmes are met. Ensuring target operating models and budgetary requirements are met via an ongoing focus on utilisation, productivity, and resource management processes.
Play an integral part in implementing and supporting the delivery of work allocation processes, building and maintaining tools, whilst supporting the Professional Services Director
Forecasting, planning and day-to-day deployment of consultants to matters, balancing the needs of the business/programme with the development needs of the professional services team member
Monitoring utilisation and billable activity for all consultants across the professional services function on a daily/weekly/monthly basis, highlighting and addressing potential under/over utilisation
Creating and maintaining a skills matrix for each professional services team member
Involvement in talent management, liaising with the HR and leadership teams, to discuss individual performance and development.
Involvement in projects that are designed to improve the efficiency and agility of the professional services function.
Championing the use of alternative resources including utilising support at other offices or the company’s additional business lines
Maintaining information on staff movements, monitoring of joiners, leavers, maternity, paternity etc. and annual leave tracking.
Challenge requests appropriately and manage potential resource escalations
Data analysis and reporting of forecasted capacity, utilisation, resource availability, and skill sets.
Drive updates to CliniSys’ Delivery Operating Model (known as the “method”), including process and templates
Build strong relationships with project managers and programme managers/directors to create foresight into project/programme resourcing requirements to drive the optimisation of utilisation
Support Project Managers and the PMO to consolidate and update project finances
Consolidate monthly status reports, using the content to produce & publish professional services portfolio plans
Projects adhere to CliniSys’ delivery method and templates
Ensure clearly defined work packages exist for all aspects of consultant activity
Planning/agreeing resourcing with Project Managers with a view to driving projects forward
Co-ordinate the training of and training material for, Domain Product Specialists, and equivalent internal Domain training
Authorising timesheet tasks/leave and expenses
Holding regular 1-2-1 meetings with team leaders
Demonstrating and promoting CliniSys culture and values
Promote the development of the consultants and team leader’s knowledge and skills
Lead on the recruitment of new team leaders and support the recruitment of consultants
Managing absence, as and when required
Formal performance management, as and when required
Knowledge, Skills, Abilities:
Personable, with the ability to build strong working relationships with colleagues at a senior level as well as able to lead and inspire a large team.
Committed and highly motivated organised individual, capable of working independently and as part of a team
The ability to work under pressure and deliver quality outputs, to tight deadlines, and to communicate competing demands effectively.
Good verbal and written communication skills
Solid understanding of project methodologies, tools and techniques, including planning, RAID and change management
Commercial and risk focussed with good operational business acumen
Ability to influence resource management through presentation of information that is timely and informative through to C-suite level
Strong stakeholder management capability
MS Office skills, particularly MS Excel (pivot tables and lookups), Outlook and Word
Working knowledge of MS Project
Working knowledge of SharePoint and MS Teams
Education and Experience:
Significant proven experience (5 years or more) within a work allocation/resource management role, ideally from within a professional services environment.
Expertise of large scale or complex resource allocations liaising with international offices and internal teams as appropriate
Experience within an IT or software provider organisation preferred
Educated to degree level desirable
Current Prince2 Foundation certification desirable
Perks of working for CliniSys UK
From our business casual dress policy, generous annual leave, and flexible work schedules; to our mission driven organization that supports those who support healthcare organizations, the CliniSys Group promote work-life balance for all our employees. We place emphasis on careers, development, encourage promotion from within and encourage cross-functional team participation. These ideals together foster a culture of professional growth and development for our employees.
Pathology’s IT partner of choice for service efficiency and patient care
Over 2,500 laboratories using our solutions
Creator of class leading products such as WinPath, GLIMS, ICE & CyberLab
CliniSys is the market leading LIMS solutions provider in the UK and Europe
Well established, with over 30 years in the industry
350 IT healthcare professionals dedicated to the development, deployment and support of our laboratory software
Depending on the experience of the candidate’s skills and expertise, CliniSys offers a £competitive basic salary plus a generous package and great work environment.