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Application Support Analyst – £35,000

JOB REFERENCE: 754575
Salary
£35,000 with share option + Private Medical Insurance + Income protection + Flexible working + Paid training + more
Job Type
Permanent
Evolution Recruitment Solutions https://www.evolutionjobs.com/

Application Support Analyst (SQL) – £35,000

Our client based in Central London are specialists in developing the latest software that tracks assets for some of the largest companies in the UK. They do this with IoT and machine learning to accurately track assets using RFID tech.

Who do they need?

They are looking for a competent application Support Specialist.  As an Application Support Specialist, you are a driving force behind our customer experience and overall satisfaction. To be successful in this role, an analytical and logical mindset is a must!

You will serve as a product expert to be able to answer questions from customers, Identify, troubleshoot, and report bugs to software developers.

Perform Quality Assurance for product releases & answer incoming support tickets within 24 hours of submission

Experience & Skills

  • Previous experience working in customer support or product training
  • MS SQL entry level
  • Asset tracking or stock inventory applications experience
  • Knowledge of software development, and client onboarding processes
  • Former use of a ticketing system such as Zendesk,  etc.
  • Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software
  • Clear and articulate communication skills
  • The package

    The starting salary for this position is paying up to £35,000 with share option + Private Medical Insurance + Income protection + Flexible working + Paid training + more

    If this sounds like the opportunity for you, please reply with your updated CV and give Mike a call at Evolution.

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