Role: Service Designer
Duration: 10 Months
Location: London or Birminghham
Rate: Up to £595
Client Engagement: Umbrella
As a service designer, you will be responsible for the delivery, on-going success and continual improvement of our products and services. You will influence and mentor others and work closely with designers, user researchers and product owners to ensure we are aligned around and continuously improving excellent end-to-end journeys.
You will set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services.
Your time will be split between acting as a ‘hands on’ service designer, and advocating for the service design profession. You will lead the design of digital services and set direction for the approach to service design in Consumer Digital.
- Works across the team to deliver a number of online digital programmes and owns components of the online presence.
- Plan and lead workshops with teams and stakeholders.
- Use research insights and data to design solutions; responding to challenges, often in collaboration with users, frontline staff and other stakeholders.
- Develops and enhances digital campaigns or sites to deliver sales of key products, usage of self service or drive online revenues (e.g. for advertising).
- Manages a portfolio of projects, including launch and management of online marketing campaigns or management of digital promotional activity, through development to launch, delivery and evaluation.
- Collaborates with suppliers, digital agencies and internal teams to manage day to day projects and activities and ensure successful execution of major digital campaigns.
- Provides sound technical expertise to support the development and execution of best-in-class digital products, identifying opportunities to optimise and transform the digital presence.
- Promote and communicate the work of Consumer Digital and its projects internally and externally, sharing ideas and best practice
- Digital perspective – Understands how the digital economy is changing user behaviour and the commercial landscape.
- Evidence and context-based design – Visualises, articulates, solves complex problems and concepts, and makes disciplined decisions based on available information and research evidence.
- Prototyping – Able to apply technical knowledge and experience to create or design workable prototypes, both programmes and physical outputs.
- User focus – Understands users and can identify who they are and what their needs are based on evidence