Product Specialist ICE (18 mth Fixed Term) at Remote

About this role

Product Specialist ICE (18 mth Fixed Term) (Permanent)
Neg on Exp

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

    Job Summary:

    Deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. Provide clients with guidance and advice for workflow planning and drive adoption of best practices for greatest customer return on investment. Act as member of the project team, working with the client and Clinisys team members to deliver a product that meets or exceeds client requirements. Responsible for performing contracted onsite and remote services for clients. Product Specialists are normally offered home-based contracts, but travel to customer sites is an essential requirement.


    1. Travels to client sites to install Clinisys software products following department procedures and guidelines
    2. Consult pre and post-sale with key stakeholders as requested to ensure project scope aligns with contracted customer expectations
    3. Effectively organises and prioritizes project tasks to ensure timely completion of projects assigned
    4. Conducts implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines
    5. Provides continuous evaluation of process improvements by monitoring both client and departmental feedback
    6. Conducts training for the client as part of the overall implementation process;
    7. Independently resolves project issues or determines when escalation to management is required
    8. Guides the client in their decision making to achieve maximum efficiency using Sunquest best practice recommendations
    9. Stays up-to-date on new features, enhancements, versions and products
    10. Collaborates with and mentors other Product Specialists to expand own and others depth & breadth of Clinisys product knowledge
    11. Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship
    12. Completes other projects as assigned
    13. Any other duties commensurate with grade
      1. Education and Experience:

        • Full UK Driving License?
        • Bachelor’s Degree in Healthcare or Information Technology
        • 2 years’ experience in a healthcare and/or IT/software environment
        • Effective writing and communication skills
        • Problem solving and trouble-shooting skills
        • Experience with healthcare information systems or Clinisys software products preferred
        • Experience working in a consulting or implementation environment preferred
        • Demonstrated knowledge of healthcare specialty workflow(s) preferred
        • Demonstrated ability to work independently
        • Ability to teach and present in a classroom setting
        • Attention to detail and strong organisational skills
        • Ability to effectively manage multiple priorities
        • Ability to effectively communicate with all organisational levels
          1. Other Requirements:

            Must be customer focused

          2. Must possess strong analytical skills
          3. Must be inherently a team player and collaborator
          4. Must have strong communications skills, both oral and written
          5. Must have exceptional interpersonal skills
          6. Must be able to influence others through knowledge, communication style, ability, and earned confidence
          7. Must be an active listener
          8. Should be assertive but know when to push and when to pull back
            1. Significant travel is required to client sites, the position does not always allow for a set daily work schedule, mealtimes, etc. Visual acuity is required for reading technical literature/documentation and interactive computer use. The position may occasionally require lifting or carrying documents and/or heavy equipment to client sites. Substantial time is spent working on a computer.

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