{"id":922,"date":"2021-02-09T11:46:17","date_gmt":"2021-02-09T11:46:17","guid":{"rendered":"http:\/\/evolution.laracle.com\/de\/?page_id=922"},"modified":"2021-04-01T14:05:46","modified_gmt":"2021-04-01T14:05:46","slug":"net-promoter-score","status":"publish","type":"page","link":"https:\/\/evolutionjobs.com\/de-archive\/uber-uns\/net-promoter-score\/","title":{"rendered":"Net Promoter Score"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">NPS &#8211; Die Qualit\u00e4t des Services!<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Woher wei\u00df ich, ob jemand einen guten Service bietet? Der beste Indikator ist eine Weiterempfehlung, wenn jemand eine gute Erfahrung gemacht hat und diese Erfahrung teilt. Der Net Promotor Score (kurz NPS) teilt die Empf\u00e4nger eines Services in 3 Kategorien:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personen, die den Service weiterempfehlen w\u00fcrden (<em>Promoters<\/em>)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Personen, die den Service neutral bewerten (<em>Passives<\/em>)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Und Personen, die den Service nicht weiterempfehlen w\u00fcrden (<em>Detractors<\/em>)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dies misst der Net Promoter Score \u00fcber eine ganz einfache Frage:&nbsp;<em>Wie wahrscheinlich ist es, dass Sie Evolution einem Freund oder Kollegen weiterempfehlen w\u00fcrden?&nbsp;<\/em>(Skala 0-10)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mit Hilfe dieser Fragen erfassen wir die drei Kategorien und bekommen so ein klares Bild \u00fcber unsere Performance durch die Augen unserer Kunden und Kandidaten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die Berechnung des NPS erfolgt dann \u00fcber den prozentualen Anteil derjenigen, die uns weiterempfehlen w\u00fcrden minus den Anteil derjenigen, die uns nicht weiterempfehlen w\u00fcrden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Der NPS kann daher auf einer Skala von -100 bis +100 rangieren.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"539\" height=\"268\" src=\"\/de\/wp-content\/uploads\/sites\/4\/2021\/02\/nps.jpg\" alt=\"\" class=\"wp-image-926\" srcset=\"\/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps.jpg 539w, \/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps-300x149.jpg 300w, \/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps-100x50.jpg 100w, \/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps-241x120.jpg 241w, \/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps-400x199.jpg 400w, \/de-archive\/wp-content\/uploads\/sites\/27\/2021\/02\/nps-450x224.jpg 450w\" sizes=\"auto, (max-width: 539px) 100vw, 539px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Hier finden Sie die Werte f\u00fcr einige bekannte Marken:*<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hays (Customer Guru) +32<br>Randstad (Customer Guru) +8<br>Robert Half (Customer Guru) -6<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Die letzte Berechnung des Evolution-NPS ergab folgende Werte:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span class=\"has-inline-color has-black-color\">Vermittelte Kandidaten: 82.0 (2018)<br>Kunden, bei denen vermittelt wurde: 69.7 (2018)<\/span><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"has-inline-color has-black-color\">Insgesamt 2018: 74.9<\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"has-inline-color has-black-color\">*Quelle:\u00a0Customer Guru\u00a0<a href=\"https:\/\/netpromoterscore.guru\/\">https:\/\/netpromoterscore.guru\/<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":925,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/template-right-img.blade.php","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-922","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - 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